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Schedule of Events
All information is subject to change and current as of 5/06/08.
Click Here to see the Schedule of Events in a Grid
| Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday |
Key: Blue: Show Times, Purple: CBA Events, Orange: CBA Training, Lime: Exhibitor Events
SATURDAY, JULY 12
The Christy Award Dinner
6:30 pm - 9:00 pm
Rosen Centre
The Christy Awards Dinner honoring winners of the 2008 Christy Awards for excellence in Christian fiction will be held on Saturday evening, July 12, from 6:30 - 9 pm. For more information, go to http://www.christyawards.com/ or contact Donna Kehoe at CA2000DK@aol.com.
SUNDAY, JULY 13
Registration
8:00 am - 6:00 pm
Worship Now
10:00 am - 11:30 am
Author: Anne Graham Lotz (Zondervan)
Artist: Daniel Doss Band (Sparrow Records/EMI CMG)
 
Let’s focus the week by gathering together as an industry to worship! Anne Graham Lotz is an experienced author and devoted follower of Christ who has spread the gospel in more than 20 foreign countries. In her "Just Give Me Jesus" revivals held in major cities throughout the world, she urges listeners to share "the cry of my heart for a fresh vision of Jesus" – an encounter with God that will bring heaven down into your everyday life. Anne Graham Lotz is also the founder of AnGeL Ministries and an award-winning author of eight books. Come and let her speak to your heart.
Daniel Doss Band will also make their debut on the International Christian Retail Show stage at Worship Now. When you hear Daniel talk about his church you see where his heart resides – in the center of God’s calling. A calling Daniel first answered as a senior in high school when he served as the worship leader for a congregation of eight members. Since then Daniel has continued to be obedient to God’s call on his life leading him through many stops along the way and currently releasing his band’s debut album with Sparrow Records. With Greater Than Us All, Daniel Doss Band hope to create an atmosphere wherein listeners can connect to God and boldly approach the throne of Grace.
CTAI International Vision Celebration
Noon - 3:00 pm
Speaker: TBD
Included in International Attendee Registration, Additional Registration Required for US attendees
The CTAI International Vision Celebration is the one event at the convention focused entirely on international attendees. The specially prepared dinner is included in the international registration cost and the program will be inspirational. Please don't miss this special event where you will have the chance to meet many other attendees from around the world and learn more about what God is doing across the globe.
You must pre-register to attend the International Vision Celebration. Internationals who register onsite cannot participate. Be sure to pick up your badge at the Show registration counters before coming to the celebration. (Americans and the staff of exhibiting companies wishing to attend the International Vision Celebration must purchase tickets in advance of the convention opening.)
8th Annual Golden Scrolls Awards Banquet
1:00 pm - 4:00 pm
Rosen Centre
Banquet sponsored by AWSA (Advanced Writers & Speakers Association) to honor outstanding publishing professionals. For more information, go to
http://www.awsawomen.com/goldenscrolls/08gsa_register.htm.
Publishers' Institute: Foundations for Success (Christian Small Publishers Association)
1:00 pm - 4:30 pm
This seminar is designed for publishers and anyone interested in becoming a publisher. Learn tips for success in publishing from experienced professionals in Christian publishing. Registration fee is $25 through www.christianpublishers.net or at the door.
Professional Christian Retailer Course 1.1: Strategic Plan and Market Analysis
1:00 pm - 2:30 pm
Speaker: Jo Panter, CBA Retail Consultant
Additional Registration Required
All Aboard Moving in the Right Direction
Developing Mission and Purpose are the first steps a storeowner should take to define who they are, how they will serve their customers, and how the team communicates to the public. In this PCR session, you will define your strategic plan, evaluate your store’s culture, review sample mission statements and purpose, and write a draft of a mission statement for your store.
Knowing Them Pays Off
Market Analysis: Know Your Market 1.1 will assist you in researching your market and knowing how to serve your customers better. This PCR session helps you identify different methods of research appropriate for your store, identify who your customers are, and produce a customer survey to find out more about your customers’ needs and wants.
Above the Treeline - National Accounts Analysis (Above the Treeline)
3:00 pm - 4:30 pm
A demonstration of Treeline's National accounts analysis tool – a new service providing suppliers with a single tool to view feeds received from national accounts as well as independent Treeline stores.
Bookstore Manager Users Meeting (Bookstore Manager Software)
3:00 pm - 5:00 pm
Speaker: Randy Voorhees
Review of the latest enhancements of Bookstore Manager Software. User-driven, open discussion on pertinent store issues and a guest speaker appearance from Zondervan.
Make the Most of Your Show
3:30 pm - 5:00 pm
Free, Additional Registration Requested
This event is for all attendees – first-timers, veterans, and those somewhere in between – to learn tips and tricks for making your Show experience a success. Discover how to plan, set goals, and use your time efficiently to be productive without wearing yourself out. The right knowledge can go a long way in making this your best Show yet!
Professional Christian Retailer Course 1.2: Market Analysis: Choose Your Strategy
3:00 pm - 4:30 pm
Speaker: Jo Panter, CBA Retail Consultant
Additional Registration Required
Succeeding - Using Your Strengths and Opportunities
Market Analysis: Choose Your Strategy 1.2 will help you analyze your store and competition to choose the right strategy for building your business. You will describe the strengths and opportunities of your store’s operation and focus your store’s strategy to achieve your goals and objectives.
CBA & ECPA Awards Celebration
6:00 pm - 7:30 pm
Speaker: Dr. Gary Chapman (WaterBrook/Multnomah)
This event is a meaningful, exciting celebration of the best in Christian publishing and retailing. Come recognize excellence in our industry and see what benchmarks are being set.
Dr. Gary Chapman will inspire the audience from his years of experience as an accomplished author and pastor. Since 1979, Gary has written more than 20 books. His new book, Love as a Way of Life, releases with WaterBrook/Multnomah in July. In addition to his busy writing and seminar schedule, Dr. Chapman is a senior associate pastor at Calvary Baptist Church in Winston-Salem, North Carolina, where he has served for 36 years. Dr. Chapman is a graduate of Moody Bible Institute and holds B.A. and M.A. degrees in anthropology from Wheaton College and Wake Forest University, respectively. He received M.R.E. and Ph.D. degrees from Southwestern Baptist Theological Seminary and has completed postgraduate work at the University of North Carolina at Greensboro and Duke University.
The Power of Music: Songs that Changed My Life presented in conjunction with GMA
8:00 pm - 10:00 pm
Artists: Nicole C. Mullen (Word Records/Word Distribution), Annie Moses Band (Reunion Records/Provident-Integrity), Brian Free and Assurance (Daywind Music Group/New Day Distribution), Group 1 Crew (Fervent/Word Distribution), and Jeremy Camp (BEC Recordings/EMI CMG Distribution).
     
Back by popular demand, this unforgettable evening will feature a variety of musical flavors all woven together by inspirational life-changing stories directly from retailers! You’ll be entertained, inspired, and energized to let the unique power of music transform your life. This entertaining evening will help you see the hearts of the artists you sell, and end your day with inspiration. The Showcase will be hosted by Nicole C. Mullen and John Styll (president of GMA). Beyond the numerous music industry accolades, Nicole C. Mullen has accomplished so much more with the desire to impact others from her own backyard to across the globe. She has worked to help free the Trokosi slaves held captive in Ghana, West Africa, and for more than a dozen years she has sown into the lives of young girls through her Baby Girls Club, an organization that mentors young women.
Featured artists will include Annie Moses Band, a Christian family of Juilliard-trained musicians and award-winning songwriters dedicated to virtuosity in the arts. Together, they lead an artistic renaissance in the Church through musical excellence, strength of family, and a message of faith, inspiring all generations to join in the discipline, beauty, and excitement of highly skilled musicianship. Brian Free and Assurance will also join the fun at the Power of Music: Songs that Changed My Life Showcase. Whether singing at a rural church, city auditorium, large arenas with the Gaither Homecoming Tour or on national television, Brian Free and Assurance have one purpose: to share the love of Jesus through music. At the International Christian Retail Show, you will get to hear firsthand how they do this.
Group 1 Crew has also made a name for themselves with their unique hybrid of hip-hop, rock, funk and soul. Group 1 Crew's highly anticipated 2007 self-titled debut reveals the group's passionate message of hope and encouragement that can’t help but set them apart. Behind every great songwriter, from Johnny Cash to Paul McCartney, lies a series of greater stories of heartbreak and redemption. Jeremy Camp is no exception. Camp’s army of fans knows how much heart goes into his music. The Power of Music: Songs that Changed My Life Showcase will offer firsthand experience of just how impacted his fans are by his strong sense of transparency and hope for the future.
MONDAY, JULY 14
Registration
7:00 am - 5:30 pm
Momspirations: Solid Bible Teaching & Curriculum for Moms
7:30 am - 8:30 am
Speaker: Jean Stockdale
Join popular, insightful Bible teacher Jean Stockdale as she teaches from her new Mom-targeted Bible Curriculum, Mirror, Mirror, On the Wall, a study in the Book of James.
Prospective Retailer Seminar, Part 1
8:00 am - 5:00 pm
Speaker: Mike Hockett, CBA Training & Consulting Manager
Additional Registration Required
This highly praised seminar delivers all the information and answers you need if you are a prospective or new storeowner. Evaluate whether you have the necessary combination of talent, capital, and desire to succeed in your store. Learn tips for how to balance the ministry/business aspects, and much, much more!
Super Session: World-Changing Leadership
8:00 am - 9:15 am
Speakers: Dave Kinnaman and Gabe Lyons (Baker Publishing Group) and Bob Pike (Bob Pike Group)
  
Today’s world is full of hostility, confusion, disinterest…and opportunity for Christians. Christian ministry, products, and stores are desperately needed to equip the Church for the work God has prepared for us. Dave Kinnaman and Gabe Lyons, co-authors of unChristian, will also help us better understand how Christians are viewed in today’s society and how to be more effective leaders in our communities. Bob Pike of the Bob Pike Group will address the industry and facilitate us in defining our role in working together to spread the Word.
CBA Exhibit Floor Ribbon-cutting Ceremony
9:15 am - 9:30 am
Artist: Newworldson (Inpop Records/EMI CMG)
Join us for the ribbon-cutting fun and excitement that opens the largest exhibit floor in the Christian-retail industry. The band that has been described as being part gospel, a little soul, and all kinds of North American roots music, Newworldson, will be helping us kick off the week with a sneak-peak performance off their new record. It’s garbed in a unique blend of guitar, bass, keys and drums, bolstered by universal truths that can live anywhere…a church, barroom, arena stage, or corner club. They want their creative output to reflect the diverse ways and places in which they’ve experienced that Spirit. And they’re determined to share that Spirit with everyone.
CBA Exhibit Floor Open
9:30 am - 5:30 pm
Retailer Idea Exchange Luncheon
Noon - 1:30 pm
Additional Registration Required
The big buzzword in today’s retail environment is “experience.” At the Retailer Idea Exchange, you’ll have the opportunity to learn what other retailers are doing to provide the ultimate experience for their customers in each of the major sections in their stores.
New Release Party
5:30 pm - 7:30 pm
The New Release Party is a ramped-up version of the Personality Party. Meet, get autographs from, and take pictures with top artists and authors in the industry, and see what new releases will be launched in coming months from all categories of Christian product.
TUESDAY, JULY 15
Moody Publishers "Uncommon Woman" Breakfast
7:00 am - 9:00 am
Rosen Centre
Are you an uncommon woman? Five authors, scrumptious breakfast and numerous giveaways. Open, by reservation only, to women in retail, wholesale, media and agencies. RSVP to www.moodypublishers.com/breakfast.
Registration
7:30 am – 5:30 pm
Book Brew Breakfast (WinePress Group)
8:00 am - 9:00 am
You give your customers great service and products, now give them new inspiration with Book Brew Coffee. Join us for a complimentary breakfast as we launch a great new program as an alternative for expensive espresso machines. Pre-register at http://register.bookbrewcoffee.com to ensure a spot. Limited to the first 200 retailers. Sponsored by WinePress Publishing Group, Booth #1023.
Professional Christian Retailer Course 9.1: Technology: The Electronic Store
8:00 am - 9:30 am
Speakers: Sherri Litza, CBA Retail Consultant and Greg Holland of Greg Holland & Associates
Additional Registration Required
Using Technology and Not Letting It Use You
Technology: The Electronic Store 9.1 will look at what you have to know and use in technology to succeed in today’s retail. This PCR session will help you know where to spend your time and money today. You will learn about using technology to enhance your financial management, inventory control, marketing efforts, and customer relations.
Workshop: The ART of Getting Everyone Involved
8:00 am - 9:30 am
Speakers: Deb Graham and Kelly Graham, Prestonwood Bookstore, Plano, Texas
Additional Registration Required
* Recommended Workshop for Church Stores
There are many customers who depend on your church store for products and services –many of whom attend your church. The success of your store not only depends on how well you serve these customers, but also your internal customer—departments, pastors, event planners, and others. How do you remain top of mind when it comes to their planning and using your store? In this workshop, you will find ways to keep everyone involved.
Workshop: Lead Like Jesus: Being the Person of Influence God Wants You to Be
8:00 am - 9:30 am
Speaker: Bob Pike of the Bob Pike Group
Additional Registration Required
We define leadership as influence. And Jesus is the greatest leadership role model of all time. In this fast-paced, interactive session, Bob, chairman of the Executive Board of Lead Like Jesus, will provide practical guides to leading with the Heart, Head, Hands, and Habits of Jesus. Participants will also explore the two ego states that create self-serving leaders – and how to avoid them. You'll also learn the five disciplines that Jesus used to not only be a love-based leader, but to stay close to His Father.
Workshop: Build Your Own Web Site – See What It Can Do
8:00 am - 9:30 am
Speakers: Brian K. Lohr and David E. Buttolph of Elexio
Additional Registration Required
This workshop shares the results of looking at two independent store Web sites in our retail channel with the goal of improving business and establishing their uniqueness. You will learn how you can create and manage your own Web site, how you can differentiate your Web site from others, and how to get customers to come to your site. In today’s retail environment, you must have a great Web presence. Learn how to build yours today!
CBA Exhibit Floor Open
9:30 am - 5:30 pm
Computerizing Your Store (Bookstore Manager Software)
10:00 am - 11:00 am
Speaker: Randy Voorhees
An overview of the total technology family of solutions offered by Bookstore Manager Software: POS features, Christian Books & More product database, Quest/isMOD kiosks and burning, Web sites, Merchant Services, Cafes, and Search for Sermons.
Professional Christian Retailer Course 9.2: Technology: Automating Retail Solutions
10:00 am - 11:30 am
Speaker: Sherri Litza, CBA Retail Consultant and Steve Miller of The Adventure
Additional Registration Required
What’s Happening Now and What’s Ahead
Technology: Automating Retail Solutions 9.2 looks at assessing your technology needs by looking at your store today and what it will look like in the future. In this session, you will see what’s new and what’s old. You will assess which technology components are right for your Christian-retail operation.
Workshop: Marketing and Branding in the New Day of Christian Retail
10:00 am - 11:30 am
Speaker: Guy Richards, Chief Branding Officer of Abiah
Additional Registration Required
In this training session, you will learn how to identify your customers in a new way, find your potential marketing channels, and how to make your message work. Find the “Brand Champions” of Christian retail and learn the crucial role they play in your store’s success. This session will help you maintain branding alignment for a bottom-line payoff.
Workshop: The Changing Church, The Changing Consumer, How Can Stores Connect?
10:00 am - 11:30 am
Speakers: David C. Cook, Marilyn Largent, Senior Director of Global Sales and Marlene LeFever, Vice President of Educational Development
Additional Registration Required
* For all stores, also recommended workshop for Church Stores
In this session, David C. Cook will share research from their Landmark Study in Christian Education. This 3-pronged study – (1) Christian Futurist Interviews; (2) Focus Groups; (3) 2,200 Teachers and Pastors – will give you a fresh view of today's customers, what they identify as their ministry challenges, how they differ from church leaders and volunteers from just five years ago, what they see as best practices, and what they specifically wish the Christian store would provide.
Special Training Event: Advance CROSS:SCAN Techniques to Maximize Profitability
10:00 am - 11:30 am
Speaker: Greg Holland of Greg Holland & Associates
(FOR CBA RETAIL MEMBERS ONLY)
This event is for CBA retail members only and shares information on using CROSS:SCAN to find missed sales opportunities. You will find out how to uncover potentially high-profit items as well as the relationship between backlist and frontlist products. You will also find out about products that spike high during peak seasons. All of this leading to more sales. Remember, CROSS:SCAN is free to CBA retail members.
New Artist Showcase Luncheon
11:30 am - 1:30 pm
Additional Registration Required
EMI CMG, New Day, Provident-Integrity, and Word Distribution will host up-and-coming artists your customers will be looking for. Hear their hearts and songs, and talk with them as they mingle during the meal. This is a popular event you won’t want to miss! Check back closer to the Show for more details on specific artists that will be participating.
Prospective Retailer Seminar, Part 2
11:30 am - 5:00 pm
Additional Registration Required
(Continued from Monday)
Professional Christian Retailer Course 4.1: Buying: Before You Buy
4:30 pm - 6:00 pm
Speaker: Bill Flandermeyer, Director of Focus on the Family Bookstore and CBA Retail Consultant
Additional Registration Required
Managing to Buy the Right Stuff
Buying: Before You Buy 4.1 looks at knowing who should buy, what to buy, when to buy, where to buy, and how to buy. You will learn how to determine the right inventory mix for your store and learn how to stock the right amount of merchandise. Workshop: The Power of Creating the Ultimate Customer Experience
4:30 pm - 6:00 pm
Speaker: Barbara Quarels, Planet Management Consulting
Additional Registration Required
What is the ultimate customer experience? Customers today want to frequent a store where they feel connected with the staff with every visit. In today’s business world, creating the ultimate customer experience may be the differentiating factor on where customers choose to spend their time and money. In this workshop, we will discuss how to create the ultimate customer experience in your store.
Special Training Event: CROSS:SCAN Introduction
4:30 pm - 6:00 pm
Speakers: various presenters
CROSS:SCAN Introduction: Using Data to Grow Your Store, Not Your Inventory
(FOR CBA RETAIL MEMBERS ONLY)
This event is an introduction to CROSS:SCAN and takes a look at how a data hub and an analytical tool can help you manage your inventory. You have probably wondered what CROSS:SCAN and Above The Treeline are all about. Learn how to use the CROSS:SCAN Excel reports and the new FREE CROSS:SCAN basecamp version on Above The Treeline. With these tools you can't help but manage your inventory better!
Computerizing Your Store (Bookstore Manager Software)
5:30 pm - 6:30 pm
Speaker: Randy Voorhees
An overview of the total technology family of solutions offered by Bookstore Manager Software: POS features, Christian Books & More product database, Quest/isMOD kiosks and burning, Web sites, Merchant Services, Cafes, and Search for Sermons.
WEDNESDAY, JULY 16
Registration
7:30 am - 5:30 pm
CBA Member Breakfast & Town Meeting
8:00 am - 9:15 am
Additional Registration Required
We want to welcome you to join us for breakfast! Come to fellowship with fellow CBA members, be inspired and encouraged, and take this opportunity to find out whether or not you are fully taking advantage of all the benefits CBA membership provides.
CBA Exhibit Floor Open
9:30 am - 5:30 pm
Professional Christian Retailer Course 4.2: Buying: When and After You Buy
10:00 am - 11:30 am
Speaker: Bill Flandermeyer, Director of Focus on the Family Bookstore and CBA Retail Consultant
Additional Registration Required
Organizing the Process for Buying the Right Stuff
Buying: When and After You Buy 4.2 will examine ways to meet with suppliers and will explain how to use markdowns. Do you use plan-ahead buying or fall-behind buying?
Workshop: Making Church Store Financials Add Up
10:00 am - 11:30 am
Speaker: George Thomsen, Manager of The Harvest Store and CBA Board Member
Additional Registration Required
* Recommended Workshop for Church Stores
When it comes to financials more and more church store managers are being held accountable for profitability. In this workshop, learn what you need to know about financial statements to speak with authority. You will learn to understand the affects that your day to day management decisions have on the financial statements. You will also learn the important financial ratios and how to improve them.
Workshop: Creative Training Techniques: 17 Ways To Improve the Impact & Results of Your Employee Training
10:00 am - 11:30 am
Speaker: Bob Pike of the Bob Pike Group
Additional Registration Required
Employees are the competitive advantage of the Christian retailer – which means training is critical. Education is often about learning to pass. Training of our store employees is about learning for living. In this session, Bob will share the secrets of his C.O.R.E. strategies that he has taught to more than 200,000 corporate trainers that cause people to learn, retain, and apply what they learn on the job. The focus is on results. Included will be powerful strategies for closing, opening, revisiting, and keeping participants energized, along with applying the 90/20/8 rule.
Workshop: Creating Customer Experience Through Changing the World
10:00 am - 11:30 am
Speaker: Tom Davis, President of Children's HopeChest and Author
Additional Registration Required
One of the things that motivates consumers is the need to be part of something bigger – something they can do to help touch others. In fact you, your staff, and all of us want to make a difference. In this workshop, learn what Jesus would want us to do for others. Find out how you can purchase and sell products from other countries that have a passionate connection with ministry outreaches. You can be part of creating Customer Experience Through Changing the World.
Children’s Product Carnival
10:00 am - 11:30 am
Speaker: Dr. Mary Manz Simon
Additional Registration Required
Since 1994, Dr. Mary Manz Simon has presented an annual workshop on the children’s market. This year, the popular workshop has been expanded with additional features and is the NEW Children's Product Carnival! Join Dr. Mary Manz Simon on the exhibit floor for a parade of popular children’s characters, ideas for store events, industry trends overview, plus marketing and merchandising strategies to increase the sale of children's product in Christian stores.
Professional Christian Retailer Course 4.3: Buying: Sales Forecasting and Trends
Noon - 1:30 pm
Speaker: Bill Flandermeyer, Director of Focus on the Family Bookstore and CBA Retail Consultant
Additional Registration Required
Planning Ahead for the Future
Buying: Sales Forecasting and Trends 4.3 will explore simple forecasting tools and industry trends and review a six-month merchandising calendar. Learn how to analyze sales every month and make corrections based on your findings.
Workshop: Recognition and Competition: 55 Things You Can Do That Your Secular Competitors Either Can't or Won't!
Speaker: Bob Pike of the Bob Pike Group
Noon - 1:30 pm
Additional Registration Required
Who wants to create a series of competitive advantages that will blow away the secular competition? Significant current research by Barna and others reinforce that people come to Christian retailers for an experience, not to buy a product they can get somewhere else. And what creates experiences? Connection and relationships! And who creates that? People. People are the competitive advantage of the Christian retailer.
Church Store Idea Exchange Luncheon
Noon - 1:30 pm
Additional Registration Required
What are the best practices when it comes to church store-specific operations? Come to the Church Store Idea Exchange and find out! You’ll be able to fellowship with fellow church store managers and learn best practices to implement based on each others’ experiences.
CBA Presents: It’s A New Day!
7:00 pm - 8:30 pm
Speaker: Charles Colson (Zondervan)
Artist: TBA
It’s A New Day! Come to uplift and encourage your spirit through a message from Charles Colson, internationally known commentator, columnist, author, and founder of Prison Fellowship. Former Counsel to President Richard Nixon, Colson converted to Christianity before spending time in prison on a Watergate-related charge. In the last thirty-three years, Colson has visited more than 600 prisons in forty countries and, with the help of nearly 50,000 volunteers, has built Prison Fellowship into the world’s largest prison outreach. Colson has written more than twenty books, including Born Again, the contemporary spiritual classic Loving God, and with coauthor Ellen Vaughn, the groundbreaking God and Government (originally released as Kingdoms in Conflict).
CBA Presents: Comedy Night
8:45 pm - 10:00 pm
Artists: David Pendleton and Nazareth (Guardian Studios/EMI CMG Distribution)
 
End your day on a joyful note by joining us for an evening full of laughs and good, clean comedy! David Pendleton and Nazareth will make you laugh until it hurts! A 20-year veteran entertainer, David Pendleton's humor and stellar technique keeps audiences laughing from start to finish. Throughout all his high-energy entertainment David mixes in humorous truths of God's plan for our lives. Nazareth is one of the top stand-up comedians working the clean comedy circuit today. Nazareth has entertained millions of people internationally with his wit and sidesplitting humor, and believes that comedy opens even the toughest audiences to hear the Good News.
THURSDAY, JULY 17
Registration
8:00 am - Noon
The Disney Difference
8:00 am - 9:30 am
Free, Additional Registration Requested
While in Orlando, why not learn from some of the best in providing the ultimate customer experience? The Disney Institute will explore important topics such as trusted relationships, providing extra value, customer loyalty, and how to have your guests become cherished friends. There might even be some unexpected Disney surprises and a bit of pixie dust in the room! Have a little bit of fun while diving into proven tactics to help you build better relationships with your guests.
CBA Exhibit Floor Open
9:30 am - 3:00 pm
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